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Returns, Exchanges & Refunds

Returns

We offer 30 Money Back Guarantee on almost every product we offer. Please call customer service at 202-291-0110, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. In order to return

     1. Please email info@shopaup.com to request a refund, or call 202-291-0110, and we will assign you an RMA number.

     2. Mail or hand deliver your returned item to:

          Art Under Pressure

          4807 Georgia Ave, NW 
          Washington, DC 20011

     3. Include in your package a signed letter stating the reason for your return, the original receipt and the RMA number.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Customize items, such as custom printed shirts, cannot be returned, but can be exchanged if they are defective.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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